Our Commitment: Easy, Fair Refunds

We believe in the quality, reliability, and performance of the hosting services we provide. This Refund Policy outlines the terms and conditions under which customers may request a refund, service credit, or account adjustment for purchases made through YouStable.com.

Before purchasing any product or service, we encourage customers to review this policy carefully. By completing a purchase on YouStable.com, you acknowledge and agree to the terms outlined in this Refund Policy.

Transparency, fairness, and customer satisfaction are at the core of our approach. While not all products and services are eligible for refunds, our team will always make reasonable efforts to address concerns and provide a suitable resolution whenever possible.

B.1 - What Is Covered

YouStable offers a 30-Day Money-Back Guarantee on the following hosting products, applicable to new purchases only:

• Shared Hosting (all tiers)
• WordPress Hosting (all tiers)
• Linux Reseller Hosting
• Windows Reseller Hosting

B.2 - Eligibility Criteria

To qualify for the 30-Day Money-Back Guarantee, ALL of the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the initial purchase date (not the renewal date).
• The request must be for the customer's first purchase of that product type under their billing account.
• The account must be in good standing - no violation of YouStable's Terms of Service, Acceptable Use Policy, or any other policy.
• The account must not have been suspended, restricted, or flagged for abuse, spam, phishing, malware, copyright violation, or fraudulent activity.
• The refund request must be submitted through official channels: Support Ticket or Billing Department - not via chargeback or payment dispute.
• The customer must not have previously received a refund under this guarantee for any product under the same or associated billing account.

B.3 - What Is NOT Covered by the 30-Day Money-Back Guarantee

The following are strictly excluded from the 30-Day Money-Back Guarantee:

• Plan renewals of any kind
• Plan upgrades or mid-term plan changes
• Domain registrations, renewals, or transfers
• SSL Certificates (DV, OV, EV, Wildcard - all types)
• Licensed software (cPanel, LiteSpeed, Softaculous, WHMCS, etc.)
• Microsoft Licenses, Google Workspace, or any third-party software
• VPS Hosting, Cloud Hosting, and Dedicated Servers (governed separately - see Sections D and E)
• Add-on services including but not limited to: website migrations, backup services, additional IP addresses, priority support, CDN services
• Monthly billing plans
• Accounts where any part of the service has been used in violation of our policies

C.1 - New Purchases

All eligible new Shared Hosting and WordPress Hosting purchases are covered by the 30-Day Money-Back Guarantee as described in Section B.

C.2 - Plan Upgrades

Upgrades from one plan tier to another are non-refundable. If you upgrade your plan, the prorated difference charged for the upgrade will not be refunded. In cases where an upgrade results in a technical failure attributable solely to YouStable's infrastructure, a wallet credit may be issued at management's discretion.

C.3 - Renewals

Renewal charges are non-refundable. However, if a renewal is processed in error due to a confirmed billing system fault, please contact our Billing Team within 48 hours of the renewal charge. If an error is confirmed, a full refund of that renewal charge will be issued.

Customers are solely responsible for managing their auto-renewal settings through the client portal. YouStable will not issue refunds for renewals where the customer failed to disable auto-renewal in advance.

C.4 - Monthly Billing Plans

Monthly billing plans are not eligible for refunds. Customers on monthly plans may cancel at any time; the service will remain active until the end of the current billing cycle and will not be renewed.

D.1 - 7-Day Refund Window (New Purchases Only)

YouStable offers a 7-Day Refund Window on new VPS Hosting and Cloud Hosting purchases, subject to the following conditions:

• Applicable to the customer's first VPS or Cloud Hosting purchase under their billing account only.
• The refund request must be submitted within 7 calendar days of service activation (not the order date).
• The account must be in good standing with no policy violations.
• If the VPS has been provisioned and significant resources have been consumed (large data transfers, heavy CPU workloads), a partial refund may be issued at management's discretion after deducting resource usage costs.
• This window may be used only once per customer, per lifetime of the account.

D.2 - After the 7-Day Window

VPS and Cloud Hosting services are non-refundable after the 7-day refund window closes. Customers may cancel at any time; the service will remain active until the end of the billing period and will not be auto-renewed.

D.3 - Renewals

VPS and Cloud Hosting renewals are strictly non-refundable. Customers must manage their auto-renewal settings proactively through the client portal.

E.1 - General Policy

Dedicated Server orders are non-refundable. Due to the significant infrastructure provisioning costs involved - including hardware allocation, network configuration, and setup - once a dedicated server has been provisioned and access credentials have been delivered, no refund will be issued under any circumstances.

E.2 - Pre-Provisioning Cancellation

If a customer cancels a Dedicated Server order before provisioning is complete and before access credentials are delivered, a full refund will be issued. The cancellation request must be submitted within 24 hours of placing the order for pre-provisioning cancellation to be considered.

E.3 - Service Failure Credits

In the event of significant downtime or service failure attributable to YouStable's infrastructure (as documented under our SLA), account credits will be issued as per our Service Level Agreement. These are not issued as cash refunds.

F.1 - New Domain Registrations

Domain registrations are non-refundable once the registration is processed and confirmed. Domain registration fees are paid directly to ICANN accredited domain registries and cannot be recovered by YouStable.

Exception: If a domain registration fails due to a verified technical error on YouStable's end and the domain is not successfully registered, a full refund of the registration fee will be issued.

F.2 - Domain Transfers

Domain transfer fees are non-refundable once the transfer process has been initiated. If a transfer fails due to circumstances within YouStable's control, the transfer fee will be refunded.

F.3 - Domain Renewals

Domain renewal fees are non-refundable. Customers are responsible for managing domain expiry and renewal settings in the client portal.

F.4 - Free Domain Included with Hosting

If a hosting plan includes a complimentary domain registration and the hosting is cancelled within the 30-Day Money-Back Guarantee period, the standard retail price of the domain will be deducted from the hosting refund. The customer retains full ownership of the domain for the registered period.

The following products and services are strictly non-refundable under all circumstances:

H.1 - Accounts Ineligible for Refunds

Accounts are entirely ineligible for any refund, wallet credit, or service extension if they have engaged in any of the following:

• Spam or unsolicited bulk email (UBE/UCE) originating from the account
• Phishing, spoofing, or impersonation of any individual or brand
• Malware distribution, virus hosting, or any hacking activity
• Copyright or DMCA violations (repeat or severe cases)
• Fraudulent purchase (use of stolen payment details, false account information)
• Violation of YouStable's Terms of Service or Acceptable Use Policy (AUP)
• Any activity that causes harm to other customers, servers, or third parties
• Accounts terminated for resource abuse (excessive CPU, RAM, or bandwidth consumption)

H.2 - Chargeback Policy

Initiating a chargeback (payment dispute) with your bank or credit card provider instead of contacting YouStable's Billing Team directly will result in:

• Immediate suspension of all services associated with the billing account
• Forfeiture of all future refund and credit eligibility on the account
• Possible permanent ban from all YouStable platforms
• Reporting of the chargeback to relevant payment processors and fraud databases where applicable

We strongly encourage customers to contact our Billing Team via support ticket before initiating any payment dispute. We resolve the vast majority of billing concerns quickly and professionally.

H.3 - Refund Abuse Clause

YouStable reserves the right to refuse any refund request where patterns of abuse are identified, including but not limited to:

• Requesting a refund and then purchasing the same service again repeatedly
• Creating multiple accounts to repeatedly benefit from promotional pricing combined with the Money Back Guarantee
• Bulk purchasing of plans with the intent to claim refunds after the promotional discount is applied
• Using temporary email addresses or payment methods to cycle through the Money-Back Guarantee window

I.1 - How to Request a Refund

1. Log in to your YouStable Client Portal at https://my.youstable.com/index.php?rp=/login
2. Submit a new Support Ticket to the Billing Department
3. Use the subject line: REFUND REQUEST - [Your Account ID] - [Product Name]
4. Provide your reason for the refund request along with relevant order and invoice details
5. Our Billing Team will review and respond within 2 business days

I.2 - Refund Timelines by Payment Method

I.3 - Partial Refunds

Partial refunds may be issued at management's discretion in the following situations:

• A service failure caused partial loss of functionality for a documented and verified period
• A customer in good standing requests early cancellation mid-term on a shared hosting plan (after the 30-day money back guarantee window has closed)
• A billing system error resulted in an overcharge for a partial period

Partial refund will be calculated on the basis of: if a service purchased at a discounted price with a higher-term commitment is cancelled before the commitment period ends, the refund will be calculated based on the billing cycle that most closely corresponds to the actual duration of service usage, using the pricing applicable to that billing cycle at the time of purchase, rather than prorating the originally purchased plan.

Partial refunds, when approved, will be issued as wallet credits by default, unless the customer explicitly requests a cash refund and the original payment method supports it.

I.4 - Wallet Credits

YouStable Wallet Credits are:

• Non-transferable and non-withdrawable
• Usable only for future purchases on YouStable.com
• Non-expiring but tied to the individual billing account
• Not redeemable for cash under any circumstances

J.1 - Customer Responsibility

Customers are responsible for managing their auto-renewal preferences in the YouStable Client Portal. YouStable sends renewal reminder emails 7 days, 3 days, and 1 day before each renewal date.

Failure to cancel auto-renewal before the renewal date does not constitute grounds for a refund unless a confirmed billing system error can be demonstrated.

J.2 - Cancellation Process

To cancel a service, log in to the Client Portal and submit a cancellation request for the relevant service. Cancellation takes effect at the end of the current billing period. No partial refund will be issued for unused days within the current billing period unless explicitly covered under this policy.

J.3 - Immediate Cancellation

Customers requesting immediate service termination (rather than end-of-term cancellation) accept that no refund will be issued for the remaining unused portion of the billing period.

YouStable reserves the right to modify this Refund Policy at any time. Changes will be published at youstable.com/refund-policy with an updated effective date. Continued use of our services after any update constitutes acceptance of the revised policy. Customers will be notified of material changes via registered email.

For all refund and billing queries:

• Portal: my.youstable.com/submitticket.php
• Response Time: Within 2 business days
• Refund Support Hours: Monday – Saturday, 9:00 AM – 5:30 PM IST

YouStable.com is a brand of QloudIn Technologies Private Limited. This policy is governed by the laws of India. Any disputes arising out of this policy shall be subject to the jurisdiction of courts in Lucknow, India.